I’ve taken a break from this blog while Carrie Brown-Smith and I finish up our book, The Lean Newsroom. Feel free to check out our book blog in the meantime.
Please note the addendum to this hack at the bottom of the post.
With the latest Twitter for iPhone update, I lost the ability to Pocket.
For me, this change is a major disruption to my workflow. I scan Twitter throughout the day for headlines and links of interest, and when I happen upon something that I don’t have time to read, I send it to Pocket, a handy read-it-later app like Instapaper.
It used to be easy: Hold your thumb on the tweet to get a contextual menu, choose “Save to Pocket,” and boom, it’s saved.
Now, when I hold my thumb over a tweet, I get these options:
But all is not lost. Click on that “Share via…” link. You’ll get a new menu.
Click on the “More” option in the top row, and you’ll get a list of apps (or “activities”) you can add. Trello and Evernote are also available here, which is nice. Choose Pocket.
Update: There’s a slight problem with this solution. It saves the URL to the tweet, not the actual article. If you want the article itself, you have to click on the tweet and then save it to Pocket.
This opening shot from “The Player” by Robert Altman is eight minutes long without a cut. I’ve been a fan of many of Altman’s intertwined stories, and I love how he uses the camera to introduce us to multiple story lines in one tracking shot.
Author’s note: This post wraps up the responses to my earlier prompt for the Carnival of Journalism blog project. Feel free to contribute your own blog responses, and I’ll add them to the thoughts compiled here.
As I’d hoped, our group stretched my prompt about longevity and meaningful content in a variety of directions. Engagement remains a fluid, malleable idea in today’s landscape, and I doubt we will agree on a singular definition in the weeks and months to come. But these responses provide some sharp insights to move our thinking forward.
Each response seized a separate piece of the journalistic puzzle to dissect: the journalistic process, the journalist/content creator, the technology, and the journalism itself. Take half an hour or so to scan these posts; you will find thoughts and ideas to inspire your own work.
Circa and the journalistic process
Circa taps into the idea of journalism as a process. Instead of focusing on a singular story, Circa watches news events and topics unfold over time, combining several stories into an overall news narrative. This ability to “atomize” individual stories allows Circa add them for context as news evolves and permits users to “follow” news topics.
As David notes:
We can see how many people have “followed” a story in the last hour, the last 24 hours and how many have unfollowed (happily always our lowest number). The follow count doesn’t represent “eyeballs” to monetize with banner ads but rather relationships. Each follow is a decision by a reader to keep in touch, for us to keep track of what they know and alert them when something new happens they aren’t aware of.
In a sense, the approach is akin to Quora’s ability to follow particular questions, a strategy embraced by the New York Times on its AskWell blog.
(By the way, if you don’t have @circa app on your smartphone, you need to download it now. Its mobile-first storytelling style is a model for developing scannable narratives.)
Understanding the journalist/content creator
Donica Mensing (@donica), associate professor at the University of Nevada, Reno, takes the question away from the content and focuses on the content creators themselves. What do skillful, passionate creators experience personally when a piece of content takes off?
If we find journalists who are moved and excited by what they are doing, it’s likely they will be connected to subjects and communities that feel similarly. It’s another set of data points to help us define and measure what has lasting impact, what engages, what is meaningful.
She has compiled a list of research questions that we could ask journalists to delve into this topic (a #jcarn collaboration, perhaps?).
(By the way, Donica has done important work analyzing local news ecosystems and networks. Her research is mandatory reading for anyone wanting to understand online journalism.)
Using technology to make content findable
Carrie Brown-Smith (@Brizzyc), associate professor at University of Memphis, hits the practical aspects of timing, tagging, and technology to make content findable and usable. Like other participants this go-round, she says we should stop searching for one magical metric to solve our engagement woes:
I’m increasingly convinced that it’s less about choosing any one particular “golden” metric that will help us to quantify quality or impactful or engaging content, and more about being smarter and more sophisticated about the way we think and talk about the constellation of metrics available to us – and especially the story we as journalists tell advertisers.
(By the way, Carrie has pushed the boundaries of entrepreneurial journalism education during her time at the University of Memphis [check out the #jpreneur hashtag on Twitter]. The lessons from her experiments are valuable for any newsroom/journalism program.)
Creating journalism that empowers audiences
Steve Outing (@steveouting), blogger and media futurist at the University of Colorado, Boulder, chose to focus the idea of content on “significant news that makes you angry.” Though that’s been the goal of many an investigative journalist for decades, Steve makes an important update to that notion: News organizations — especially in today’s interactive environment — should empower their audiences to take action.
The ideal, in my view, is that for appropriate stories (like those we’re discussing) there’s a section at the end — “Take action” — with ways for readers who are angry about what a news story has uncovered, to do something (more than just rant in Comments). And don’t just do the old thing of listing the time and place of the protest, for example; provide actions that readers can take, whether it’s to sign a petition or commit to volunteer work.
(By the way, Steve is also the founder and program director of the innovative CU project the Digital News Test Kitchen, an incubator for experiments in journalism and technology.)
A side note: I mentioned the book Spreadable Media in my original prompt, and one of the authors, Sam Ford, responded in the comments by drawing in Anderson’s notion of the Long Tail into the mix and noting the importance of archives in the Internet age.
Thanks to all who participated. If you decide to add your own thoughts to the mix, please let me know and I’ll add them here.
David Cohn, our Carnival of Journalism ringmaster, has graciously allowed me to serve as host for this month’s #jcarn blogfest.
For this month’s prompt, I offer two related questions:
- How do you define meaningful content that has long-lasting value?
- What is the best way to evaluate content that fosters deep engagement with the audience?
Take the prompts in whatever direction you wish. I’ll start gathering the results the week of June 25 and post a compilation post the first week of July.
I’ve jotted down a few thoughts below.
Today’s media environment is a flood of immediacy.
With the focus on virality, content creators frantically update to ride the waves of Google, Bing, and Yahoo. They hope their content will light up the social-media landscape on Twitter, Facebook, and Google+. They crave the buzz that may last an hour or two or perhaps even a day, if they’re lucky.
To that end, they often gauge success in terms of page views or unique visitors, largely because today’s advertising metrics are still focused on exposure. It concentrates on the actions of the audience, instead of the inherent quality of the content itself.
We default to these measurements because they make sense. They are something that we can move. And they are something we can tangibly connect to revenue.
News Corp.’s Raju Narisetti makes a persuasive case for the pragmatic reality of metrics that — as he puts it — “drive conversions”:
…“guests” (your one-and-done type visitors) to “readers” (often registered but not paying) to “subscribers” (paying readers) to “members” (those who avail themselves of other non-content led benefits of subscribing.)
These metrics remain a work-in-progress in various News Corp newsrooms globally but, eventually, will be the primary focus of how we need to manage our newsrooms and news publishing companies when it comes to audience data.
But exposure is limited in what it tells us. Most engagement models (such as the definitive one from Philip Napoli’s book Audience Evolution that I’ve included below) place the concept at the beginning stages of audience connection and participation, as measurements such as page views let us know only whether visitors saw the content. They don’t reveal deeper reactions.
What is engagement?
My research partner Dr. Carrie Brown-Smith and I have spent years working with traditional newsrooms moving to the digital realm, and we’ve chronicled a clash of ideals related to the energy spent on generating large numbers of page views.
Since we first connected with the Christian Science Monitor in 2009, we have heard reporters and editors struggle with exactly how to define engagement. Is it loyalty in the form of return visits? Is it regular visitors to the home page? Is it someone who shares content elsewhere as a word-of-mouth advocate?
As one editor told us during one visit:
What’s interesting is that the SEO side is a lever you can pull. You know how to work it, or we’ve figured out how to work it. We know if we do X, then we’re going to get Y, just like a machine, spit it out. We have no idea how to do the other one, so we’re just blind and fumbling around in the dark. And I think sometimes there’s a frustration that comes with that, so when in doubt, go back to what you know. But, yeah, if we could pull that lever, that would be great. I’m not sure we know how to do it.
We are not the only industry watchers who have sensed a critical point in the conversation on metrics. Poynter’s Rick Edmonds noted in March that several corners — including the metrics firm Chartbeat — have begun exploring concepts that better capture what it means to have an engaged user.
Nicholas White, editor-in-chief of the Daily Dot, told an audience at this year’s International Symposium on Online Journalism that the site doesn’t look at traditional metrics such as pages per visitor anymore. “We’ve gotten past (that),” he said.
Authors Henry Jenkins, Sam Ford, and Joshua Green dug into this idea with their notion of “spreadable media,” from their book of the same name. They took issue with the label “viral,” which removes the human component from the action of sharing.
“Spreadability” refers to the technical resources that make it easier to circulate some kinds of content than others, the economic structures that support or restrict circulation, the attributes of a media text that might appeal to a community’s motivation for sharing material, and the social networks that link people through the exchange of meaningful bytes.
Our use of “spreadability” is perhaps most effective as a corrective to the ways in which the concept of “stickiness” has developed over time to measure success in online commerce.
Another important distinction the authors made: Sharing doesn’t necessarily mean engaging. Perhaps users shared content to reveal something of themselves. Maybe it’s the headline that led them to post the article on their Facebook pages or in their Twitter feeds, and they did not truly engage with the content.
Thinking about longevity
For a while now, I’ve been mulling these related ideas and thinking about a concept that I recently started calling “longevity” — a piece of content that people return to repeatedly, whether for reference, connection, or enjoyment. It consistently draws users over weeks, months, or even years. It touches them on all levels: emotional, cognitive, and perhaps even spiritual.
I first began thinking about this notion watching viral tweets, trying to determine what made certain tweets survive for more than a couple of hours through retweets and sharing.
I also noticed it with certain useful blog posts I had written over the years. A post I wrote explaining the Twitter abbreviation “MT” in 2011 continues to drive hundreds of page views to Drury’s Social Media Certificate site every month. I believe part of the reason for its success is it explores the culture of Twitter, beyond the practical explanation of “MT.”
The label longevity hit me earlier this year, as I was looking for a simple primer on project management for my students. My searches took me to the Microsoft Developer Network, where I found a superb treatise from Scott Berkun — written in 2005. Even nine years later, Berkun’s advice remains relevant and meaningful in today’s age. And it remains on the first page of search-engine results in response to the query “how to manage a project.”
I began to wonder: Is it possible to create such long-lasting, meaningful content in a news context? Does everything have to be about immediacy?
How do you think about meaningful content? Does it mesh with these definitions? And how might we define and measure it?
Note: This post is another installment for the Carnival of Journalism project, where people passionate about journalism are sharing ideas in the blogosphere about ways to preserve and improve the craft. This month’s prompt from Donica Mensing:
How do you get your own creative juices flowing? What sparks innovation in your own thinking, your newsroom or classroom?
As an editor and newsroom manager, I had been drawn to Michael Porter’s ideas of strategy, especially his 2001 essay “Strategy and the Internet.” Too often, I had watched my organization and others slash and trim to improve their bottom lines for short-term gains. Porter’s call for strategic positioning over operational effectiveness made more sense: Don’t sacrifice long-term advantage for ephemeral successes meant to appease the stock market.
It was a compelling idea that lingered with me as I pursued my doctorate and moved into research. As I worked my way through the program, I sifted through a number of ideas, hoping to find some frameworks and guides to help the news industry transition successfully to the world of the Web without sacrificing its long-term viability.
Then, Clayton Christensen disrupted my thinking.
Porter focused on the competitive environment at the industry level. Christensen’s research on innovation — most clearly articulated in his book “The Innovator’s Solution” with Michael Raynor — built on Porter’s work and put the focus in a news context squarely on the audience.
Christensen offered tangible advice for thinking meaningfully at the audience level. Don’t ask the audience directly what it wants; they often don’t know consciously. Instead, think in terms of jobs to be done. Through observation and contemplation, consider what audience members are “hiring” your content to do.
Too often, businesses overshoot consumer needs. Companies and their structures typically reward sustaining strategy, safer development supported by market research and proven products. They stick with what they’ve always done and applaud improving their best products.
The problem: They often end up overshooting consumer needs.
Into this environment comes disruption from new or lower-end products that fulfill jobs more in line with audience expectations. And by the time incumbents realize their flawed perspective, it is too late to recover.
Instead, they should rely on emergent strategy, bringing testable concepts to market more quickly with a willingness to fail. In “Seeing What’s Next,” Christensen and co-authors Erik Roth and Scott Anthony note:
When the functionality and reliability of products overshoot customer needs, then convenience, customization, and low prices become what are not good enough.
Well before their legacy counterparts, new sites embraced and experimented with aggregation and online story forms. Craigslist and Monster.com understood more quickly how to deliver cheaper, customized classifieds. And social media developed more convenient mechanisms for content discovery and sharing.
To survive in this environment, news organizations must become as experimental and nimble as the upstarts. They no longer have the luxury of lengthy content testing; they must push nascent products into the marketplace and iterate while learning from the audience.
With this framework, they can identify and fulfill the communication jobs to be done.
Uses and gratifications
Historically, mass-communication researchers have concentrated on the impact mass media have on the audience. In the Internet age, however, the power has shifted to the audience, as Jay Rosen, Clay Shirky, and other media scholars have noted.
As the traditional mass media weaken, the uses-and-gratifications thread of media research offers a more useful framework for uncovering the audience’s jobs to be done. Tapping into the long line of uses-and-gratifications research (as media scholars Esther Thorson and Margaret Duffy did with their Media Choice Model), we can focus on the primary communication needs — the “jobs” in Christensen’s parlance — that users want to satisfy: information, entertainment, connectivity, and consumption (shopping).
In the searchable, clickable world of the Web, it is so much easier for the audience to satisfy those needs quickly. In my content-creation classes today, I repeat usability expert Jakob Nielsen’s mantra:
In addition to the detailed insights offered by individual models, it’s healthy to remember that users are selfish, lazy, and ruthless in applying their cost-benefit analyses.
As we develop the next generation of news content, we must embrace the audience and its needs. Such a focus doesn’t mean we should shamelessly cater to all audience wants and desires. It just means we must consider the audience and the contexts of media consumption more completely as we develop our content, whatever form it may take.
Otherwise, our audience will selfishly, ruthlessly go elsewhere.
I was bemoaning the halftime theatrics of recent Super Bowls when a buddy responded: “It’s an event.”
Event. Spectacle. Showcase. Everything but a football game.
Call me a traditionalist, but if this moment is truly what the NFL professes it to be — a bowl of super proportions to crown the world champion — then it should be foremost about the football.
Fortunately, for us football fans, the past few bowls have been about the game. We’ve seen close scores. We’ve cheered stunning last-minute comebacks. We’ve witnessed unbelievable plays under tremendous pressure.
And seven of the last 10 Super Bowls have been decided by a touchdown or less. Despite conversations about wardrobe malfunctions, million-dollar advertising rates, and past-their-prime performers, the recent history of the Super Bowl shows there’s been a feast for true football fans as well as the uninterested masses of Super Bowl partygoers.
This year comes the ultimate main course: The game will take place in MetLife Stadium in East Rutherford, N.J., outside. In the winter cold. With the chance of rain and snow.
I’ve heard some pundits argue that introducing the elements eliminates the pure mano-a-mano sense of competition. Peyton Manning and the high-flying Denver Broncos may be grounded if the weather turns blustery (showers and snow are possible tonight), providing a distinct advantage to the defensively minded Seattle Seahawks.
To me, that’s what professional football is about: Adjusting to conditions. Even in domes, unexpected circumstances arise. Key players get hurt. Balls take odd hops. Close calls go one team’s way. The best are those that can play under myriad conditions — and still win. Throughout December and January, teams have battled the elements to get to this point, to earn the right to play in the Super Bowl. Why shouldn’t the game take place outside, as it was meant to be played?
I’d also argue that the Super Bowl halftime spectacle, with its inordinately long break, is as unnatural as any element for a football game, especially when the pyrotechnic fog lingers as the second half begins.
With this turn to the outside, in the cold, with the elements, it will remind the performers and the audience that this day is about the players and the game. The smoke can dissipate more quickly, and we can all remember that, yes, Super Bowl Sunday is indeed about football.