In an unadvertised corner among Twitter’s servers is a site that allows users to capture the real-time pulse of the world on any phrase, topic, or idea. It is known as Twitter Search, and it provides an interface with Google-like simplicity for discovering what people are saying about anything from the Tiger Woods debacle (ack!) to […]Read More Twitter Search: The real-time pulse of the world
At first, Google Buzz seems like any other status-updating service. You find friends and followers, and you merrily post real-time thoughts and messages to them. You can respond to other notes, as you would using the @reply function in Twitter, and your comments appear in a thread like Facebook. In the mobile version, you can […]Read More Google Buzz: A social-media remix
My customer-service debacle with Dell has inspired me to create a new blog dedicated to chronicling tales of customer service. For those following the “What the Dell?” saga, Part III is available on the site, called The Intrepid Whiner. I hope you’ll share your tales there as well. Maybe together, we can get the corporate […]Read More A new blog — and Part III: What the Dell?
Obama’s State of the Union address (Word size indicates how often Obama said it) Today, journalists have to do more than merely chronicle what was said. The multimedia tools at their disposal allow stories to be told creatively, interactively. In today’s environment, the best news organizations are allowing readers and viewers to discover “stories” in […]Read More Obama’s speech: Watching the new journalism in action