David Cohn, our Carnival of Journalism ringmaster, has graciously allowed me to serve as host for this month’s #jcarn blogfest.
For this month’s prompt, I offer two related questions:
- How do you define meaningful content that has long-lasting value?
- What is the best way to evaluate content that fosters deep engagement with the audience?
Take the prompts in whatever direction you wish. I’ll start gathering the results the week of June 25 and post a compilation post the first week of July.
I’ve jotted down a few thoughts below.
Today’s media environment is a flood of immediacy.
With the focus on virality, content creators frantically update to ride the waves of Google, Bing, and Yahoo. They hope their content will light up the social-media landscape on Twitter, Facebook, and Google+. They crave the buzz that may last an hour or two or perhaps even a day, if they’re lucky.
To that end, they often gauge success in terms of page views or unique visitors, largely because today’s advertising metrics are still focused on exposure. It concentrates on the actions of the audience, instead of the inherent quality of the content itself.
We default to these measurements because they make sense. They are something that we can move. And they are something we can tangibly connect to revenue.
News Corp.’s Raju Narisetti makes a persuasive case for the pragmatic reality of metrics that — as he puts it — “drive conversions”:
…“guests” (your one-and-done type visitors) to “readers” (often registered but not paying) to “subscribers” (paying readers) to “members” (those who avail themselves of other non-content led benefits of subscribing.)
These metrics remain a work-in-progress in various News Corp newsrooms globally but, eventually, will be the primary focus of how we need to manage our newsrooms and news publishing companies when it comes to audience data.
But exposure is limited in what it tells us. Most engagement models (such as the definitive one from Philip Napoli’s book Audience Evolution that I’ve included below) place the concept at the beginning stages of audience connection and participation, as measurements such as page views let us know only whether visitors saw the content. They don’t reveal deeper reactions.
What is engagement?
My research partner Dr. Carrie Brown-Smith and I have spent years working with traditional newsrooms moving to the digital realm, and we’ve chronicled a clash of ideals related to the energy spent on generating large numbers of page views.
Since we first connected with the Christian Science Monitor in 2009, we have heard reporters and editors struggle with exactly how to define engagement. Is it loyalty in the form of return visits? Is it regular visitors to the home page? Is it someone who shares content elsewhere as a word-of-mouth advocate?
As one editor told us during one visit:
What’s interesting is that the SEO side is a lever you can pull. You know how to work it, or we’ve figured out how to work it. We know if we do X, then we’re going to get Y, just like a machine, spit it out. We have no idea how to do the other one, so we’re just blind and fumbling around in the dark. And I think sometimes there’s a frustration that comes with that, so when in doubt, go back to what you know. But, yeah, if we could pull that lever, that would be great. I’m not sure we know how to do it.
We are not the only industry watchers who have sensed a critical point in the conversation on metrics. Poynter’s Rick Edmonds noted in March that several corners — including the metrics firm Chartbeat — have begun exploring concepts that better capture what it means to have an engaged user.
Nicholas White, editor-in-chief of the Daily Dot, told an audience at this year’s International Symposium on Online Journalism that the site doesn’t look at traditional metrics such as pages per visitor anymore. “We’ve gotten past (that),” he said.
Authors Henry Jenkins, Sam Ford, and Joshua Green dug into this idea with their notion of “spreadable media,” from their book of the same name. They took issue with the label “viral,” which removes the human component from the action of sharing.
“Spreadability” refers to the technical resources that make it easier to circulate some kinds of content than others, the economic structures that support or restrict circulation, the attributes of a media text that might appeal to a community’s motivation for sharing material, and the social networks that link people through the exchange of meaningful bytes.
Our use of “spreadability” is perhaps most effective as a corrective to the ways in which the concept of “stickiness” has developed over time to measure success in online commerce.
Another important distinction the authors made: Sharing doesn’t necessarily mean engaging. Perhaps users shared content to reveal something of themselves. Maybe it’s the headline that led them to post the article on their Facebook pages or in their Twitter feeds, and they did not truly engage with the content.
Thinking about longevity
For a while now, I’ve been mulling these related ideas and thinking about a concept that I recently started calling “longevity” — a piece of content that people return to repeatedly, whether for reference, connection, or enjoyment. It consistently draws users over weeks, months, or even years. It touches them on all levels: emotional, cognitive, and perhaps even spiritual.
I first began thinking about this notion watching viral tweets, trying to determine what made certain tweets survive for more than a couple of hours through retweets and sharing.
I also noticed it with certain useful blog posts I had written over the years. A post I wrote explaining the Twitter abbreviation “MT” in 2011 continues to drive hundreds of page views to Drury’s Social Media Certificate site every month. I believe part of the reason for its success is it explores the culture of Twitter, beyond the practical explanation of “MT.”
The label longevity hit me earlier this year, as I was looking for a simple primer on project management for my students. My searches took me to the Microsoft Developer Network, where I found a superb treatise from Scott Berkun — written in 2005. Even nine years later, Berkun’s advice remains relevant and meaningful in today’s age. And it remains on the first page of search-engine results in response to the query “how to manage a project.”
I began to wonder: Is it possible to create such long-lasting, meaningful content in a news context? Does everything have to be about immediacy?
How do you think about meaningful content? Does it mesh with these definitions? And how might we define and measure it?